How do I do determine what level my child should be in?
WestSwim offers free learn to swim assessments to determine the most suitable level for your child. To book in for an assessment click here.
How do I pay for lessons?
WestSwim offers two flexible payment options:
Option 1: Monthly direct debit
Option 2: Three months upfront
Viewing monthly invoices and arranging fee payments, can be set up via your customer portal.
Please note: Bookings are not confirmed until full payment has been received.
What happens if I miss a lesson?
WestSwim does not offer refunds, however we do offer make-up lessons for missed classes. Credits may be given for lessons missed during the program where a medical certificate is produced. Refunds may also be given where a swimmer is withdrawing for the remainder of the program for medical reasons. Requests for refunds or credits must be submitted in writing and will incur a $12 administration fee.
What do I need to bring to lessons?
WestSwim recommends bathers that are chlorine resistant and be rinsed under cool water after each wear. If your child is not completely toilet trained, they are required to wear a suitable aqua nappy for hygiene reasons.
Goggles help children see underwater and prevent eye irritation. To help your child get used to wearing goggles get them to try then out in the bath or shower at home first.
All swimmers are encouraged to make use of the showers and changing facilities at the pool and have warm clothes and a hat or a beanie to wear after their lesson. This will help prevent swimmers from getting sick, especially in the cooler months.
While not compulsory, we encourage swimmers who have long hair to wear a cap to prevent the hair from getting in their face during the lesson.
Squad swimmers are encouraged to bring fins (flippers) to every lesson. WestSwim strongly advises parents or guardians to label their fins.
Squad swimmers should bring a plastic drink bottle filled with water. It is good practice to ensure you consume enough fluids throughout the lesson.
WestSwim sells a range of Speedo products direct to the public including many of the items listed above. Contact WestSwim today to see our catalogue range.
What if my child doesn’t want to swim?
There is nothing to worry about if your child becomes nervous and anxious before a lesson, it’s completely normal. Our first recommendation is to persevere with coming to swimming lessons. Your child may spend a few lessons adjusting to the new environment and teacher, however once a bond has been formed, they will start looking forward to each lesson. Should you have any concerns regarding this issue, do not hesitate to speak to the on-deck supervisor.
How does my child move to another level?
WestSwim will always have an on-deck supervisor to assess the swimmer’s progress each lesson and provide you with feedback. Once your child has achieved the necessary skills he/she will be promoted to the next level without having to wait until the end of a period. This is called ‘ongoing assessment’. The supervisor will then discuss this change of class with you.
What happens when my child has passed all levels?